Amazon to Change Ebook Return Policy, End Refunds for Quick Readers


Amazon soon won’t automatically refund all ebook purchases up to seven days after purchase, according to an announcement Thursday from The Author’s Guild. The policy change, scheduled to take effect by the end of the year, will stop readers from gobbling up books and then quickly getting their money back. 

Instead, automatic returns will only be available if readers have gotten through no more than 10% of an ebook. To return a book after reading more than 10%, customers will have to go through a lengthier review process. 

“This process will create a strong deterrent against buying, reading, and returning e-books within seven days,” The Authors Guild, a professional organization for writers, said in a statement, “and readers who attempt to abuse the return policy will be penalized under Amazon’s policies.”

Amazon didn’t immediately respond to a request for comment. The Authors Guild statement didn’t provide further details on what penalties might await people who abuse the return system. 

Authors expressed concerns over the previous policy because it allowed people to read their books without paying. The practice was spread in part by TikTok users who explained how to read and return ebooks purchased from Amazon.

One author, Lisa Kessler, said on Twitter in June that excessive returns under Amazon’s policy caused her to owe money to the company instead of earning royalties.

“Authors need to eat too,” Kessler said.



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